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Shipping Policy

Shipping Policy

This Shipping Policy governs the shipping and delivery of products purchased from Zorveda (“we,” “us,” or “our”) through the website https://zorveda.in (“Website”). By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

  1. Order Processing

All orders are processed within 1–3 business days after order confirmation, excluding weekends and public holidays. Orders placed after business hours or on non-working days will be processed on the next business day.

  1. Shipping Locations

We currently ship only within India. Delivery timelines may vary based on location, courier partner, and external factors beyond our control.

  1. Estimated Delivery Time

Estimated delivery timelines are as follows:

Metro Cities: 3–5 business days

Non-Metro / Remote Areas: 5–8 business days

These timelines are estimates and not guaranteed.

  1. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed. Zorveda reserves the right to modify shipping charges at any time without prior notice.

  1. Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS. You are responsible for tracking your shipment using the provided information.

  1. Delivery Delays

Zorveda shall not be held liable for delays caused by:

Courier service disruptions

Weather conditions

Government restrictions

Incorrect or incomplete delivery addresses provided by the customer

  1. Failed or Returned Deliveries

If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery, the order may be returned to us. Re-shipping may be subject to additional charges.

  1. Damaged or Missing Packages

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with supporting images for resolution. Claims made after this period may not be accepted.

  1. Limitation of Liability

To the fullest extent permitted by law, Zorveda shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays, courier issues, or delivery failures beyond our control.

  1. Policy Updates

Zorveda reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

  1. Contact Information

For shipping-related queries, please contact us at:
📧 info@zorveda.in

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